ServiceNow Manager

Your new role

Manage the ServiceNow Product Modules in the areas of ITSM, ITBM, Performance Analytics, CMDB, Business Portfolio, Knowledge Management, Continuous Improvement, Resource / Service Cost Management & Financial Services and various workflows that the application is comprised. 

The role is expected to design and implement the product strategy for cybersecurity and roadmap, provide necessary technical support to the team to ensure deliverables confirming to architecture & quality standards. Acts as cybersecurity technical point of contact for ServiceNow implementations and as the technical lead, works closely with the business partners to understand the requirements and translate them to work deliverables from the team members.:

• Design and manage the product strategy, building stakeholder buy-in around the plans, commitments and changes.
• Lead & manage Product Roadmap, Governance calls, prepare deck and walk through Deck with stakeholders
• Work with Product Owners, Service Owners on platform benefits, capabilities and high level solution design to ensure product activates are aligned to wider strategic objectives. Manages the licensing, audits compliance, manages the ServiceNow relationship.
• Defines systems development projects which support the organisation's objectives and plans.
• Design components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Identifies and evaluates alternative design options and trade-offs.
• Monitors and reports on the progress of development projects, ensuring that projects are carried out in accordance with agreed architectures, standards, methods and procedures (including secure software development).
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements. Models, simulates or prototypes the behaviour of proposed systems components to enable approval by stakeholders.
• Designs, codes, verifies, tests, documents, amends and refactors complex programs/scripts and integration software services.
• Provides reports on progress, anomalies, risks and issues associated with the overall product / modules & work-flows. Reports on system quality and provides specialist advice to support others
• Use systemic thinking and creativity in devising solution options, evaluate relative costs, benefits and obstacles of potential solutions
• Manages user experience evaluation of systems, products or services, to assure that the usability and accessibility requirements have been met, required practice has been followed, and systems in use continue to meet organisational and user needs.
• Provide planning, direction and support for new releases and deployments, leading the development / transformation pipeline.
• Conduct risk assessment and develop mitigation plans for Servicenow services and projects
• Maintain all documentation for deployment, maintenance, upgrades, and problem resolution activities.

What you'll need to succeed 

• 10+ years of experience in Product / application development with at least 5 years of experience working on ServiceNow application.

• Demonstrated experience designing and implementing product strategy

• Demonstrated experience designing and developing process-based solutions

• Demonstrated experience building user case processes and workflows

• Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation

• Well versed with class hierarchy, Update set hierarchy, data layer, flows, UI Action /policy , deployment, Integration, SOAP Service, implementation in ServiceNow

• Must have good exposure to Agile Scrum practices and methodology

• Strong Core Java development experience

• Excellent verbal, active listening and written communications skills along with demonstrated facilitation skills

• Proven analytical and problem-solving skills

• ITIL

• Application & Infrastructure Architecture (design & development) understanding

What you'll get in return 

• Competitive salary.

• Annual performance-based bonus.

• Additional bonuses for recognition awards.

• Multisport card.

• Private medical care.

• Life insurance.

• One-time reimbursement of home office set-up.

• Corporate parties & events.

• CSR initiatives.

• Nursery and kindergarten discounts.

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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